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rovodev cli: "Failed to get jira projects"

S_fb4zg5

I've been using Rovo Dev CLI for 2 months without any issues (I am paying user).
Today, all of the sudden, I started getting these when I run acli rovodev run:

2025-09-23 09:47:17.912 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.912 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.913 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.914 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.917 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.918 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.921 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects
2025-09-23 09:47:17.923 | WARNING | rovodev.modules.jira_context:get_jira_projects:110 - Failed to get jira projects

I’m trying to determine whether this issue is isolated to my environment or a broader issue affecting others.
In meantime, I've created a new ticket (RDABS-1271) including my Atlassian account and org ID at Rovo Dev Agents Closed Beta support portal,

my env:

Rovo Dev CLI: 0.11.23
Operating System: Darwin 23.4.0 (arm64) > macOS: 14.4.1 (23E224)
Git: git version 2.42.0

UPDATE: OK, looks like its an issue affecting other users too. I am suspecting this might be a bug in user permission logic related to recent changes to Beta program (and the need to install rovo dev agents etc.).

Comments

xie_7gvnf8

The same thing happened to me as well.

same

me too at today

same

Reaching out to the Atlassian team on this.

Tom Wilczynski

same

Tanvir Siddiqui_boeekh

Same issue

Yixin Zhang_2wfbue

The same thing happened to me as well.

S_fb4zg5

Thank you so much @Bryan Wieger.

I created a new ticket (RDABS-1271) including my Atlassian account and org ID at Rovo Dev Agents Closed Beta support portal, could you also attach this to your message please?

nazeeruddinikram

I am also facing this exact same issue.

Yixin Zhang_2wfbue

Now it works, fixed.

mia samiiya

happened to me as well

xzcr

Try updating acli.exe Download supported packages

Nam Nguyễn hoài

@Yixin Zhang Really? How did you fix it? I’m still getting the error and can’t use it

Jovana Dunisijevic

Hey everyone!

@S @1097374154 @Yixin Zhang @Nam Nguyễn hoài @xzcr

The team has just released a new version: <strong data-stringify-type="bold">0.11</strong>.<strong data-stringify-type="bold">24</strong>

Can you upgrade and try again please?

1097374154

@Jovana Dunisijevic My rovo has been normal after update it. Thank you so much

Nam Nguyễn hoài

It worked after I upgraded, thanks

Yixin Zhang_2wfbue

@Jovana Dunisijevic Thanks! Really appreciate it! Have a good one!

Tanvir Siddiqui_boeekh

Automatically resolved. Looks like it was a bug which has been solved.

Eileen_1s5gad

兄弟你还能用吗，我现在一直提示

Rovo Dev Agents is not installed on this site

Yixin Zhang_2wfbue

是不是你用错了，你重新打开一个terminal，重新安装一下试试呢？按理说下面不也说都解决了。

Eileen_1s5gad

我已经重新安装了，acli rovodev run 也能正常运行，但是没法对话，一对话就报错然后自动退出，提醒我这个site没应用，但是那个建site的网站也有bug，一直不让创建 QQ图片20250923152710.png

Jalal Ashrafi

This issue has been fixed in the latest version of RovoDev CLI (0.11.24). Most customers should automatically get the update by starting rovodev using `acli rovodev` command.

You should be able to verify the version or Rovodev Cli by running `acli rovodev --version`.

If your version is not still updated please upgrade acli by following this link: https://developer.atlassian.com/cloud/acli/guides/update-install-guide/

Thanks