Error when trying to create ticket through Advanced Roadmap

Daniel Beltrami

Hi, 

 

Here is the pattern. 

1. I'm going inside on of my Plans.

2. I try to create a User Story, provide the summary.

3. I apply my change to create the story

 

I have then the message so my changes couldn't be saved

When I reopen the pop up to apply my changes, a new pop to create a ticket opens, and the mandatory fields (project, work type, summary) are all filled.

 

What should I change to make sure ticket are automatically created when I want to apply my changes ?

Mendel Liang

Hi Daniel,

Thanks for reaching out on Community!

I've seen this happen for some users when they have a few very specific setups on their Jira instance. For example this bug https://jira.atlassian.com/browse/JRACLOUD-95415

Could I ask if you have any required custom fields in the popup that appears when you click on the Unsaved Changes and are they already filled in when that popup appears? Are you able to submit that work creation by hitting Create on that popup?

That's the suggested workaround on the ticket for now, but I also encourage you to raise a support ticket over at support.atlassian.com/contact so that our support engineers can help you diagnose the problem.