struggling with auto complete

Question

OK, add me to the list of disgruntled developers over the RTE.  I can not get the macros to do anything working outside of the macro dialog box (which is very slow and mouse dependent).  I can not get anchor links to work. can not see what the hell im doing wrong and im getting really fed up.  The vidoes on auto complete make like it magically converts text to the associated macro...not so for me.  I can not feed any parameters into the typed text, else it just renders as the typewritten code...

The docs say I can just type in wiki markup and it will convert it...ie. tables, links etc, but not so

For instance,

if I type {content

I get the macro suggest box for content by label, fine, but if i want to just quickly add the label, i.e. {content by label | labels=test}, all i get is the unconverted wiki.  same for links - if i want to start a link and include the text its supposed to display, therse no way for me to complete this without the box coming up.  Also, i can not get the anchor for the current page to come up, even though i've tried 6 ways from sunday to have is show, - i can not search for anchors on a page...

really making me slam the mouse - i really get the frustration of wiki markup developers to have to use this RTE....and the best comment i heard from someone is how you used the markup not just for create mode, but for edit mode as well.  I downloaded the source editor beta, but theres no indicator for how to use it, not obvious anyway, and im trying desperately to get some emergency docs finished and all i get is clunky program action.

and while im on the rant, where is the support?  this is my third request on a third topic- and though others have viewed my questions, theres no answers - this isnt just a user forum, right?  isnt this the official support method from Atlassian?

Help me please before my computer screen gets a mouse through it.

thanks

john walter3 · Answer

thanks Andrew, it shouldnt be hard to upgrade -we are a new user and its just me and a couple of IT guys using it now.

Andrew Frayling · Answer

An upgrade is pretty straightforward from a technical point of view, just make sure you have backups (just in case) and follow the instructions at http://confluence.atlassian.com/display/DOC/Upgrading+Confluence

I said it wasn't trivial because if it's a production instance with lots of users and lots of 3rd party plugins you have to schedule downtime, check that the 3rd party plugins still work etc., so more of a process headache than a technical one.

After you've upgraded you should find things a lot easier as auto-complete will work as shown in the videos. The rich text editor isn't perfect, but there are improvements with every point release to try and address some of the issues that made certain tasks slower than the old wiki markup.

Andrew.

john walter3 · Answer

thanks that does help - i was thinkin i was crazy with not having it behave as i was seeing on the video.   Will upgrade - cant be too hard, this install is only about 4 months old, no??