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I have users in Jira-user that do not show up in the edit members section

unknown

Hello,

When in the group browser it says that I have a total of 23 users in my jira-users group. However when I click edit members it only shows 21. I know which two users the difference is but I am wondering why I cannot see them in the edit view and removed then. This is mostly concerning as you can imagine as this counts against our total licenses.

I have search for two days now without finding a solution if there is anyone who knows what is going on some insight would be appreciated.

Thank you,

Accepted answers

All comments

Nic Brough -Adaptavist-

Do you have any duplicate IDs in the database? Are the users from different sources?

Colin Goudie

What version of JIRA? As JIRA 4.3 changed the way the user membership works. Thanks

unknown

This is using Jira 4.3.

I do not know what you mean by duplicate IDs. However we do have users from our Active directory which these two are from. however myself and over a dozen others are also from the active directory but can be removed normally from the Jira-users group

thank you for your responses

Nic Brough -Adaptavist-

Sorry, I could have been more clear. If you list out all your users from the database, do you have any duplicate login ids? Or, as you're using AD, people who have an id in the internal Jira tables and a duplicate in the AD? (The login is the unique string you can see on a users profile at the top left - in older versions of jira, if you managed to get a duplicate internally, a whole batch of the user functionality stopped working)

unknown

No I don't think that I do, we only have 3 local Jira users and the other 20 er so are from AD. Doing a search for the two users i cannot remove in the user browser only brings up 1 result for each of them.

They are both IT personnel and would have been some of the first users activated in the system. I have full system admin privledge in the database, so I am a little stumped as to why they can't be removed.

Additionally when I view the users groups from inside the user browser it doesn't show them as part of the jira-users group just a biunch of groups from the AD