JETI how to start...

Vera Henrichs

Hello,

I have figured out we need JETI for our last problem: non-jira-users have to be able to email and we want to keep the emailadress because we want to send some notifications to it (issue created, issue resolved/closed, issue commented)

BUT: I have read a lot about JETI, also here on Atlassian Answers and I am lost. I don't understand where to start, I get dizzy when I see an email-template because I don't see how it looks like in an email and if this is so awesome, why do I need extra JIRA Notification Schemes etc etc etc?

I just want to email my non-jira-users a little automated notification (doesn't even need to have extra text) when something happens to their issue...

Thank you.

Greg Hoggarth

I'm not entirely sure what you're really trying to do here. I found JETI confusing myself.

I'll just give you a brief run-down on what I think you're trying to do, and hopefully that will help.

JETI is managed via the Add-Ons tab. On the menu on the left, you'll see a section for "Jira Email This Issue", click on "Configuration". Create a simple template based off a built-in one, you can use the Test option to see what the email will look like - give a genuine issue key and it'll generate an email based on that issue and send it to you.

Then click Notifications, and create a new template. This is the equivalent of the Jira Notifications Scheme. In my projects I have the Notification Schemes disabled and just use JETI, I'm not sure how it would handle if you had both a Jira Notification Scheme and a JETI Notification Template set up at the same time on the same project.

Click on Events and add the events you're interested in. Here is where you can choose the recipients. In the first box you can type in Jira usernames or arbitrary external email addresses. In the second box you can choose 'computed' values, like the assignee, watchers, project roles or user names / email addresses stored in custom fields. The CC fields are similar. You can skip the Content section and just leave it blank - this is a way to further customise the Template you created earlier, if that template has the $mailSubject and $mailBody tags in it. Then save your new event.

Then in Contexts, add a new one for your project and associate it with the Notification Template.

Hopefully this will get you on the right track for what you're trying to achieve.