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Add a comment on a ticket when checklist items are done

lara_fernandez

Hello! I want to create a rule for this:

When all items in a smart checklist are ticked as DONE > Add a comment in the ticket (like "ready to build" or something).

I tried different conditions but the comment is added as soon as I create the ticket, don't wait for the checklist to be completed.

Accepted answers

Trudy P Claspill

Hello @lara_fernandez

Welcome to the Atlassian community.

Are you using Jira Cloud or Jira Data Center? The Automation Rule capabilities are different between these hosting types.

When asking for help with an Automation Rule, it will help us to help you if you provide:

Screen images showing your entire rule
Screen images showing details of each step where you are using smart values
Screen images showing details of each condition or branch step
Screen images showing all details from the rule execution audit log entries that corresponds to the execution of the rule you showed in the previous images.

If you have tried different conditions provide information about the different things you have tried.

lara_fernandez

I think I'm using Jira Cloud but I'm not sure honestly.

I provide you the screenshot with the trigger and conditions/actions. Please let me know if you need more info.

Screenshot 2025-09-04 at 3.53.00 PM.png

lara_fernandez

Hi! If I'm not wrong, I think is a native checklist. Could you tell me what plugin I need to do this?

All comments

Trudy P Claspill

Hello @lara_fernandez

Welcome to the Atlassian community.

Are you using Jira Cloud or Jira Data Center? The Automation Rule capabilities are different between these hosting types.

When asking for help with an Automation Rule, it will help us to help you if you provide:

Screen images showing your entire rule
Screen images showing details of each step where you are using smart values
Screen images showing details of each condition or branch step
Screen images showing all details from the rule execution audit log entries that corresponds to the execution of the rule you showed in the previous images.

If you have tried different conditions provide information about the different things you have tried.

lara_fernandez

I think I'm using Jira Cloud but I'm not sure honestly.

I provide you the screenshot with the trigger and conditions/actions. Please let me know if you need more info.

Screenshot 2025-09-04 at 3.53.00 PM.png

Trudy P Claspill

Thank you for that screen image @lara_fernandez .

The graphics in that image come from Jira Data Center.

(One way to find out which you are using is to click the Help button near your avatar and then select About. If you see a version number in a three-segment form like 9.12.7 then you are using Jira Data Center.)

I will have to do some research and get back to you. I am less familiar with the Automation capabilities for Jira DC.

Trudy P Claspill

Hello Lara,

I don't have direct access to a Jira DC instance to confirm this, but it doesn't appear that Jira DC offers a Checklist type of custom field. Can you determine how the checklist field is being provided in your instance? You may need to ask your Jira Administrators about plugins that have been added to your instance.

lara_fernandez

Hi! If I'm not wrong, I think is a native checklist. Could you tell me what plugin I need to do this?

Trudy P Claspill

Hi! If I'm not wrong, I think is a native checklist. Could you tell me what plugin I need to do this?

I did not say that a plugin is needed. I'm asking if the Checklists field is based on a custom field type that is provided by a plugin.

Can you find out from your Jira Administrator what the custom field type is for the Checklists field?

I see from this documentation that as far back as at least v9.10 there is a "Checkboxes" custom field type available natively.

However, I'm not finding anything in the documentation that says this is valid:

Where did you get the information that smart value would provide you a count of the number of boxes checked?

In your original post you said it is a "smart checklist".

I found documentation about a plugin called Smart Checklists for Jira Data Center. In it I found documentation for an automation rule to check if all the items are "done" and then transition the issue.

https://railsware.atlassian.net/wiki/spaces/CHKSDC/pages/2350088442/Automation+for+Jira#Transition-an-issue-to-the-next-state-when-all-the-checklist-items-are-completed

That might be the solution, if you are actually using the Smart Checklist plugin.

If you are an Administrator for Jira you may be able to go to the settings > Manage Apps screen to check if you have that plugin installed. If you are not an Administrator then I recommend you check in with an Administrator to find out if the functionality is being provided by a plugin and which specific plugin it is.

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