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How to access JIRA over Internet through a static IP?

Kelvin Zeng

I have installed the trial version of JIRA on a windows 7 machine which has a static IP address (121.79.xxx.xx).

After spending a lot of time on the documents that provided by JIRA and I am still failed to connect to JIRA over Internet.

Could you please advise the simplest way to make this happen? The base URL is set to http://localhost:8080 at the moment.

Many thanks

Accepted answers

All comments

Norman Abramovitz

Have you tried http://121.79.xxx.xx:8080 ? Do you have access to your dns to add a domain name to ip mapping?

localhost will map to 127.0.0.1 in most cases that will not work outside your local machine.

Kelvin Zeng

Do you mean I don't need to edit anything in the server.xml? I have made some changes on it already and yes I have tried http://121.79.xxx.xx.8080 and https://localhost:8443 (as the instruction recommended). Should I undo anything on the server.xml? I can just uninstall and reinstall the JIRA. Could you please give me a simple lesson of ip mapping and the DNS thing? many thanks for you help

Nic Brough -Adaptavist-

With the DNS thing, you need to use a DNS server that knows you want to map "http://yourwebsite"; to "121.79.xxx.xxx". Generally, that means buying and registering the domain, and then the provider will get your site added to the global DNS servers. You could do it internally too (only on your internal network) by running a DNS server there and telling all your client machines to use it (a lot of organisations do that so they provide network names for their internal services) You don't need to mess with the server.xml or other settings unless you decide that running the system on a different URL and port is a requirement. The fact that it runs on localhost, but not 121.79.xxx.xxx suggests that you have firewalls blocking access from the outside on port 8080 Essentially, you need to do some work on your network - that's not really something we can help you with so much, as we don't know what you've got or how you've set it up.

Norman Abramovitz

I agree with Nic that if you cannot access using the ip address it most likely firewalls blocking you. Does the the ip address work from the local machine. It should with a warning message.