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Corrupted issue will not advance

Esther Strom_ ACP-JA

I have an issue in my JIRA system where a ticket seems to have become corrupt. It will only advance to a certain status, and then the subsequent buttons are not available. This is only the case for this one ticket. I'm the only JIRA admin who has access to change workflows and user access, so I know that it's not a matter of someone changing my access or anything.

I do not have direct access to the database. I have run the integrity checker, and there are no errors that show up.

Any ideas?

Accepted answers

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Vasiliy Zverev

First of all let specify the trouble. As I can see you have an issue and you can not make any transition for it. Is it the trouble?

Timothy

And you have checked the workflow that it has no Conditions blocking the transition?

Vasiliy Zverev

More one: admin project can user who have respective permission for the project. Check that nobody but you are selected into respecite permission for a project.

unknown

Try running the JIRA Integrity Checker to fix some issues with the database (https://confluence.atlassian.com/jira/using-the-database-integrity-checker-185729629.html)

Esther Strom_ ACP-JA

As I said in the original question, I have already run the integrity checker, and it produced no errors.

Esther Strom_ ACP-JA

Yes. This is a workflow I created, and we've been using it with no issues for several years.

unknown

What parts did you run? All of them?

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