nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"Resolve" button disappears

Eugene_csjmq8

Hi all!

it is very strange bug\issue and i don't know how to reproduce it, but description is next:
we have some created issue, we work on it, but when it is a time to close it - we have no button "Resolve".
We have a lot of another issues in the same project ( with same permission scheme and with same workflow scheme) and all is OK for them. We have just one way how to resolve it: we make a clone, then delete this issue and close cloned issue.

We haven't do nothing special to this issue to occure such bug.

i use "permission checker" an it says that i have permission to resolve this issue, but "resolve button" is not visible for me

Could You please advice something?
Thank You in advance for any help!

Accepted answers

Nic Brough -Adaptavist-

Start by checking the conditions on the "resolve" transition on the workflow you're using for that issue type.

All comments

Nic Brough -Adaptavist-

Start by checking the conditions on the "resolve" transition on the workflow you're using for that issue type.

Eugene_csjmq8

Hi Nic! thank You for your advice! i have already done it, even i have removed all conditions - but it hasn't helped i use "permission checker" an it says that i have permission to resolve this issue, but "resolve button" is not visible for me

Nic Brough -Adaptavist-

Do you also have the "can transition issues" permission?

Eugene_csjmq8

Nic, it is not a problem with permissions, i can do anything with any other issues. but in this issue i haven't button "Resolve"