using confluence as entry point for our client request

Question

We would use confluence as entry point for our client requests. Basically, we want to allow them to fill in a document based on a confluence template, let them attach a file if needed and create an issue in Jira.

We want to capture a Jira mandatory field within confluence issue creation form and have the trackback working from jira to confluence.

Do you think this is possible? We’ve setting up the trackback functionality on both environment but it’s not working [maybe we need to allow anonymous access on jira & confluence] ? I mean when creating an JIra issue from confluence, trackback information is not displyed in Jira.

Thanks for your help/advice,

Philippe

unknown · Accepted Answer

This was the situation I had a few years ago, I ended up using Adaptavists MailFormNG that sends email to a JEMHmail handler enabled JIRA which does the necessary creation.  Example form mail markup here.  I used this technique for a Support front end.