Dear Loom Support Team, I'm submitting this ticket again as I’ve already sent multiple requests with no response, and the issue is still unresolved. On August 12, 2025, I was charged $240 USD for an annual Loom subscription, but I did not intend to continue beyond the free trial. I haven’t used the platform since, and this charge came as a surprise. Here are the full details of the transaction: * Charge Date: 12 August 2025 * Receipt Number: 2270-1527 * Invoice Number: SEVG29EJ-0003 * Transaction Number: 840115 * Email associated with my account: [Personal information removed as it is against community guidelines ] This payment has had a significant financial impact on me due to the currency exchange rate in my country. I’ve also contacted my bank, and they advised me to reach out to you directly for a refund before they intervene. Since the charge occurred within the 30-day refund eligibility window, I kindly ask for the subscription to be canceled and a full refund to be issued. Please treat this as urgent. I would greatly appreciate a response and resolution as soon as possible. Thank you for your support, Ahmed Maged

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Urgent Refund Request – Annual Subscription Charged by Mistake

Ahmed Maged

Dear Loom Support Team,

I'm submitting this ticket again as I’ve already sent multiple requests with no response, and the issue is still unresolved.

On August 12, 2025, I was charged $240 USD for an annual Loom subscription, but I did not intend to continue beyond the free trial. I haven’t used the platform since, and this charge came as a surprise.

Here are the full details of the transaction:

Charge Date: 12 August 2025
Receipt Number: 2270-1527
Invoice Number: SEVG29EJ-0003
Transaction Number: 840115
Email associated with my account: [Personal information removed as it is against community guidelines ]

This payment has had a significant financial impact on me due to the currency exchange rate in my country. I’ve also contacted my bank, and they advised me to reach out to you directly for a refund before they intervene.

Since the charge occurred within the 30-day refund eligibility window, I kindly ask for the subscription to be canceled and a full refund to be issued.

Please treat this as urgent. I would greatly appreciate a response and resolution as soon as possible.

Thank you for your support,
Ahmed Maged

Accepted answers

Tansu Akdeniz

Hi @Ahmed Maged

Welcome to the community.

Please contact the support team via https://support.atlassian.com/.

All comments

Tansu Akdeniz

Hi @Ahmed Maged

Welcome to the community.

Please contact the support team via https://support.atlassian.com/.

Ahmed Maged

I get lost in the support section for Atlassian, whether there's always an error, or I end up with Self-Help resources, not submiting actual ticket or request. For Loom, I submitted many tickets since the last week yet no response to any.

Ahmed Maged

Nevermind, I found how to submit the ticket. Do you know how much time does it take to respond?