nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to comment on existing issue using email handler

Prashant Mali_vx7l3g

My use case is:

I am using one mail ID for creating issue. but I don't want to create comment on that existing issue using mail id.

so, Can i user different mail ID for creating comment on existing mail ID.

If possible then please tell me how to do that.

Accepted answers

Nic Brough -Adaptavist-

When an email arrives in JIRA, the handlers will try to match up the incoming address to an existing user, and then use a default if they can't find one.

I'm not sure how you'd tell it to "use a different mail id". I can't work out where or how you'd make the decision to use another default (you'll certainly need to find or write a new mail handler to do it, but I'm not clear on what it would actually be doing)

All comments

Nic Brough -Adaptavist-

When an email arrives in JIRA, the handlers will try to match up the incoming address to an existing user, and then use a default if they can't find one.

Prashant Mali_vx7l3g

I am using same mail box to create ticket on both JIRA and HP SAW. it works very well.but my new requirement is to add comment to existing jira issue. but problem is that if i reply to same mail box. so it create comment to JIRA existing issue. but at the same time, It creates new tickets on jira. Is there any way to achieve this.

Nic Brough -Adaptavist-

I don't understand that.

I can see you're using one mailbox, which is probably a bad idea, as JIRA really on;y works if it has exclusive access - it needs to read and dismiss the emails. If JIRA is 100% in charge of doing that, your other systems could be losing email.

But I don't understand the "add comment" stuff onwards. I guess you've set up a "create" handler, but if you need to comment as well, then you actually want a "create or comment" handler. That will do the job fine, but your original question was about using arbitrary unknown email addresses, not create/comment.

So I'm very confused on what you're tyring to do.

Prashant Mali_vx7l3g

Hey, I already used create or comment on existing issue handler. there is no any problem with this in JIRA at all,

but I am using one mail box(Email ID)to create issue on both JIRA and HP SAW. My only question is that, can I use different mail for adding comment on jira, so that it will not create ticket.

Or Should I go for two different mail ID's

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-core