Adding Fields to Ticket Display

Question

When working with JIRA Service Desk, I notice that some fields related to a ticket, such as "Priority" and "Description" are automatically displayed in the customer portal, in a section of the ticket called "Details", while other fields are not. Is there some way to control what fields appear here? Specifically, my company wants to be able to display the "Fix Version/s" field to the customer.

(If there's no way to do this, is there any other method we could use to automatically display the fix version to the customer?)

mark_mccubbin · Answer

Screenshot 1.png

Screenshot 2.png

Screenshot 1.png

Screenshot 2.png

mark_mccubbin · Answer

Thanks for the input, but I'd already read the documentation you've referenced and taken those steps. To be clear: what I want is the field to be visible on the ticket display. What you're describing is how to make the field visible on the screens. Please see the posted screenshots - I can add "Fix Version/s" to screens just fine (pic 1), but that doesn't cause them to appear on the associated ticket (pic 2).

Ed Martinez_jvcgus · Answer

ref: https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together