Project administrator cannot add comments on the issues reported/assigned to other users.

Rumit Patel

Hi,

I am new to JIRA. I have a project where I have added certain users in the 'Administrator' project role and some users in 'Users' project role. I also have 'Add comments' permission set to 'Reporter', 'Current Assignee' and 'Project Role (Administrator)'.

Now I created an Issue (Say ISS1) with user 1 (Project role - user) and assigned it to user 2 (project role - user). When I log in with the admin user (Project role - administrator), I can view the issues in the project, but can not add comments on it. Rather I see issues as if I am another 'User' group user and not as an 'Administrator'. Also, current assignee and the reporter both can add comments. Its just the administrator who can not add comments.

Am I missing any permission or anything else here?

Regards,

Rumit

Vidic Florjan

All looks ok. To add comments to an issue, i.e. to see the Comment button, you must have both of the following permissions for the issue's relevant project:

• Browse Projectproject permission — to view the issue to be commented on
• Add Commentsproject permission — to add a comment to the issue.

What you can try:

- Try use Permission Helper to discover why a user does or does not have certain permissions...

(click on Permission Helper link on the upper right side of the Issue Permision schema)

- Try to add admin user directly to permission scheme,

- Check if the admin users (current user and added in Administrator role) have the same username,

- Try the same with different username (not with admin user)