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Apparent error when loging in

Afonso Vercezi

The whole team cant get into the Service Management/Project, it's been 3 days and still no answer from support.

Almost there

The database is taking a little longer than usual to synchronize. Please wait a few moments and try again.

If the error persists, please submit a support request.

and a button "Try Again"

We also use a client portal that's also not working, we are unable to figure out what could be happening

Accepted answers

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Trudy P Claspill

Hello @Afonso Vercezi

Welcome to the Atlassian community.

This is a user community, so we don't have access to your support case or your environment.

Have you tried updating your support case to ask for an update?

What priority did you specify on your support case?

What subscription plan (free, standard, premium, or enterprise) are you using?

Afonso Vercezi

Hey Trudy,
Sorry i made a second request here, i thought this first one didn't work.
My admin is trying contact with support but not able, i would do it myself but only admins are allowed i guess.
Subscription was free, but i can't be sure because the page won't load. We suspect it might be a problem with the payment/plans because the trial was nearing the end and we have 4 agents, but i can't verify anything like that because the project doesn't open.

It says the database is taking longer to synchro.

Trudy P Claspill

Your Organization or Billing Admins should be able to find your subscription plan information by going to https://admin.atlassian.com

Only admins are allowed to create support cases at https://support.atlassian.com/contact/#/

If you are on a Free plan though you are not entitled to Atlassian Technical Support and not even your admins are enabled to create Atlassian Support Cases.

In what way is your admin trying to contact support? Do they have a support case open already, or are they unable to create one at https://support.atlassian.com/contact/#/

If you are on the Free subscription we can flag your post here to raise it to the attention of Atlassian team members for something like what you are experiencing.

Afonso Vercezi

It says i have a standard subscription to Service Management and a premium for Jira. My admin apparently tried the billing support because it said it would expire yesterday, and we never paid for a subscription. Should we try through your link?

Afonso Vercezi

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