After migration to Atlassian, my Trello account with email @mantasvirintas was not recovered and I w

Question

After migration to Atlassian, my Trello account with email @mantasvirintas was not recovered and I was assigned a new empty account mantasvirintas1

Caity · Answer

Hi there! I just looked up these accounts, and they're using two different email addresses. One appears to be a personal address while the other looks like a work address. Is there a different email address you could try logging into Trello with?

Mantas Viržintas · Answer

Hey, Thanks, but Atlassian report issue for trello form does not work (any browser or mobile) and seems they do not have any alternative for that

Vitalii Rybka · Answer

Hi @Mantas Viržintas,

This is a common issue during the Atlassian account migration process. Here's what you should do:

Immediate Steps:

* Contact Atlassian Support directly at https://support.atlassian.com - they can help merge accounts or recover your original boards
* Don't delete either account until Support resolves this - you might lose data permanently

Information to Provide Support:

* Original email: @mantasvirintas
* New account email: mantasvirintas1
* Any board names or workspace details you remember
* Approximate date when you first created your Trello account

What Usually Happens:

* Support can often recover your boards and merge them into the correct account
* The migration process sometimes creates duplicate accounts when email verification fails
* Your boards are likely still in the system, just associated with the wrong account

Important: This is definitely a Support ticket situation rather than a community forum fix - account migrations require admin-level access that only Atlassian can handle.

Timeline: Support typically resolves these migration issues within 1-2 business days once they have the details.

Don't worry - your boards are likely recoverable! Atlassian Support has dealt with many of these migration edge cases.

Feel free to DM me if you need help navigating the support process!