Can no longer access confluence page post cloud migration

Question

"you have stumbled across restricted access, request access" when trying to access page we previously had access to pre cloud migration.

Mia Tamm _Simpleasyty_ · Answer

Hi @Mel Wright, glad those suggestions were helpful. To track down who’s acting as the admin for that space or page, you’ll need help from someone with global or site-admin rights. Here are a couple of ways they can pull the list of admins:

* Via the Space Settings
* A site-admin can go to Settings (the cog in the top right) → Site administration → Spaces → Manage spaces.

* Find your space in the list and click Permissions.

* Under the Space administrators section you’ll see all users or groups that have admin rights for that space.

* Using the Confluence REST API
If you’re comfortable with a quick API call, a site-admin can fetch space permissions directly:GET /wiki/rest/api/space/{spaceKey}?expand=permissions

In the returned JSON look for "operation": "administer" entries to see which users or groups hold admin privileges.

* Page-level restrictions
If the issue is truly on the individual page rather than at the space level, a site-admin can also run:GET /wiki/rest/api/content/{pageId}/restriction/byOperation

That will list exactly who is allowed to view or administer restrictions on that page.

Once you’ve got the list of admins, you can ask one of them to unlock or reset the page’s restrictions. Let me know if you need sample API requests or any more detail!

— Mia Tamm

Mel Wright · Answer

Hi Mia - thanks very much for the reply and suggestions. How do I identify the page admin as we can no longer can access the page?

Mia Tamm _Simpleasyty_ · Answer

Hi @Mel Wright ,

This usually happens after a migration to Confluence Cloud if page or space permissions didn’t transfer correctly, or if user groups (or even usernames) changed in the process.

A few things to check with your site admin:

* Compare group memberships — you might have had access via a group (like confluence-users or a custom team group) that no longer exists or wasn’t mapped correctly during migration.
* Check space permissions — the space itself may be restricted to specific users or groups post-migration.
* Page-level restrictions — sometimes individual pages retain old user IDs from the server version that don’t match any account in Cloud, making them inaccessible even to admins.

If you're an admin, try using the “restricted pages” view in the space settings to find and unlock affected pages. Otherwise, ask your admin to review the space permissions and reset access manually.

It’s pretty common — once the permissions are updated, things should go back to normal.

— Mia Tamm from Simpleasyty