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Draw.io plugin, can't save - Error when loading file

Lars Swart

Hi, I recently installed draw.io on my confluence server.

No I have one problem, I can't save my diagrams. If I start the edit mode there is a Failure "Fehler beim Laden der Datei" (in english: error when loading file) next to the menu.

When I click on Save and Exit, nothing happens. I read an older post that this was a bug with a postgre installation and that it is fixed. I use MySQL.

Any idea whats going on?

Accepted answers

Luiz Maia_v4bla4

Hi Lars,

I'd suggest that as a first step you clear the plugins cache:

# Shutdown Confluence
# Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
# Remove the following directories
This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup. However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.
- <confluence-home>/bundled-plugins
- <confluence-home>/plugins-cache
- <confluence-home>/plugins-osgi-cache
- <confluence-home>/plugins-temp
- <confluence-home>/bundled-plugins_language
# Start Confluence

In case the issue persists, it's worth reinstalling the plugin as well.

Regards,
LM

All comments

unknown

Does the user trying to save have permissions to write attachments to page in that space?

Luiz Maia_v4bla4

Hi Lars,

I'd suggest that as a first step you clear the plugins cache:

In case the issue persists, it's worth reinstalling the plugin as well.

Regards,
LM

unknown

Please do not follow this as a first step. There are a number of things to try before trying a cache clear.

Olivier Orlow

I'm having the same problem. Would be interested to get help from @David Benson [draw.io].

What are the steps to be taken?

unknown

I'd suggest posting a new thread so not to pollute this one, first.

Infrastructure_1rqdmf

@David Benson [draw.io],

I am having similar issue on my confluence server. I tried removing the plugin cache folder but no go. Reinstalled the plugin, no go later. I see the error only when I use Others -> AWS template.

Is it a bug of some sort?

Thanks

Jey

unknown

If it's for one template it doesn't sound related to the issue in this thread. I'd suggesting sending us details directly via support@draw.io.

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