No access to email-adress

Question

Hi,

I signed in to Trello with an email-adress I don’t have access to any more. After having changed my mobile I wanted to sign in to Trello on my new cell phone - and couldn’t, because the verification code was sent to the old email-address. Has anybody any idea how to fix this? 
All the best and thanks!

AS

Alexia Sailer_evbnmx · Answer

Thank you so much, Mia! 
Right after my question here I didn’t date my eyes: the emails addressed to my old account, had been sent to my new one with a delay of more than a day! Crazy! But at least I could sign in my regular Trello account, could transform the old boards to the new one I created in the meantime, and now it’s hopefully working well. 
Thanks again for your help!

All the best

Alexia

Mia Tamm _Simpleasyty_ · Answer

Hi @Alexia Sailer ,

This is definitely frustrating — but you're not alone. If you no longer have access to the email linked to your Trello (Atlassian) account, and verification codes are going there, the only way to fix this is by contacting Atlassian support directly.

Go to: https://trello.com/contact
Select "I can't log in" and explain the situation. Be sure to mention:

* The old email you used to log in
* Any board names or workspace names you remember
* The approximate date of your last login
* That you no longer have access to that email inbox

They’ll verify your identity another way and help you recover access or change the email address on the account.

Fingers crossed you get back in soon!

— Mia Tamm from Simpleasyty