How to segragate / separate project issues by customer

EIDevs

Hi all...

I'm having trouble setting up a JIRA project environment where users from CustomerA can submit a bug which is visible to InternalSupport but not visible to users from CustomerB.

I got something to kind of work by using "Issue Security Scheme's" and setting the default "security levels". But when users from CustomerA submits an issue they can not see their own issues until someone from InternalSupport changes the "Security level" of the issue to the appropriate level.

Is there some configuration option that will do this automatically?

Thanks

Nic Brough -Adaptavist-

You might want to have a look through http://confluence.atlassian.com/display/JIRA/Current+Reporter+Browse+Project+Permission

That solves it for a single user without using security schemes.

As your customers are probably in groups though, you'll need a mechanism to allow browse for the whole set of users at a customer. You could try setting security levels automatically in post-functions, or asking your users to fill in a "other users who should see this"