jira sotware

Question

Hi,

Why I cannot recover JIRA Software which has been deactivated due to inactivity?

Thanks in advance

Johnson Jame · Answer

Hi dear, welcome to the Atlassian Community!

The billing admin on your site has the ability to reactivate a subscription.
Once the site is deactivated (taken offline), you’ll have two weeks to either pay the outstanding invoice or contact Atlassian to restore access. After that period, all data may be permanently deleted.

Dave Mathijs · Answer

Hi @hristo iliev welcome to the Atlassian Community Forums!

The billing admin of your site can reactivate a subscription.
Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.