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How to restore Jira xml data manually?

Hanna Kutkowska1

Hi,

I guess I am having a tipical problem with restoring my current Jira data (6.2.3) due starting the older version of Jira (5.0.2) instance without having any backup of Jira_Home directory, which imply that old instance overwrite my current data? The only backup I have is the one from export subdirectory (activeobject.xml and entities.xml).

Is there any chance to restore those data on the server? Because obviously I cannot start now none of the instances. Here is the error message:

An error occurred performing JIRA upgrade

The data before the upgrade has been exported to /atlassian/jira/export/jira_autoexport_20140716_085547.zip 2014-07-16

Accepted answers

Diego Zarpelon

Hello Escuire

With entities.xml and activeobjects. xml in hand all that you'll need to do is to zip those archives and then install a fresh instance of JIRA and them using the import from backup option. You will not need a DB backup cause those xml files will populate it.

The point is that you will need a fresh instance of JIRA to import that xml backup

This proccess is described here

Hope this helps!

All comments

Nic Brough -Adaptavist-

What does the log file say is going wrong with the import/upgrade?

Hanna Kutkowska1

Exception thrown during upgrade: java.lang.NullPointerException
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87)
at com.atlassian.jira.issue.fields.CustomFieldImpl.getCustomFieldSearcher(CustomFieldImpl.java:1935)
at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:266)
at com.atlassian.jira.issue.fields.CustomFieldImpl.(CustomFieldImpl.java:239)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldsFromIds(DefaultCustomFieldManager.java:460)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldObjects(DefaultCustomFieldManager.java:445)
at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build6045.getCustomFields(UpgradeTask_Build6045.java:132)

Hanna Kutkowska1

Not much as you see above. I think database has crashed. So my question is how to use the activeobject.xml and entities.xml files to fix it.

Nic Brough -Adaptavist-

Well, that's the thing, to fix it with those files, you need to run an import.

The log implies you've got a broken custom field of some sort. It would be very unusual for a system field to break quite like that, so I'd look at the custom fields you have added via plugins - do you have any of these?

Hanna Kutkowska1

Ok. So luckily for me I have found some database dump file and I restore it. So everything works fine now, but hipotetically is there any way to restore jira database without native db backups? Like I asked before. Is there any chance do restore jira database having only files from export subdirectory of jira home.

Hanna Kutkowska1

Yes, thank you!

Nic Brough -Adaptavist-

Yes, like I said already - you run an import. The xml is not suitable for creating a database from, it needs to be imported via something that understands it.

Diego Zarpelon

Hello Escuire

The point is that you will need a fresh instance of JIRA to import that xml backup

This proccess is described here

Hope this helps!

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