Sometimes we have issues with Active Directory users unable to log into Jira 4.4.1 . There will be no error message. Syncronization tests successfully. We are getting the following error in the atlassian-jira.log . Any help would be appreciated. Thank you.
2012-01-16 16:48:53,626 QuartzWorker-1 INFO ServiceRunner [atlassian.crowd.directory.DbCachingRemoteDirectory] delta synchronisation for directory [ 10000 ] starting
2012-01-16 16:49:56,782 QuartzWorker-1 INFO ServiceRunner [atlassian.crowd.directory.DbCachingRemoteDirectory] synchronisation complete in [ 63156ms ]
2012-01-16 16:49:56,939 QuartzWorker-1 ERROR ServiceRunner [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10000 ].
com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: advisors.lan:389 [Root exception is java.net.ConnectException: Connection timed out: connect]]
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:359)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:392)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:377)
at com.atlassian.crowd.directory.MicrosoftActiveDirectory.findAddedOrUpdatedObjectsSince(MicrosoftActiveDirectory.java:327)
at com.atlassian.crowd.directory.MicrosoftActiveDirectory.findAddedOrUpdatedUsersSince(MicrosoftActiveDirectory.java:299)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseUserChanges(UsnChangedCacheRefresher.java:292)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseChanges(UsnChangedCacheRefresher.java:149)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:639)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJob.execute(DirectoryPollerJob.java:34)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: advisors.lan:389 [Root exception is java.net.ConnectException: Connection timed out: connect]]
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:203)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:315)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:237)
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:323)
... 13 more
Caused by: javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: advisors.lan:389 [Root exception is java.net.ConnectException: Connection timed out: connect]]
at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(LdapNamingEnumeration.java:224)
at com.sun.jndi.ldap.LdapNamingEnumeration.hasMore(LdapNamingEnumeration.java:171)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:295)
... 15 more
Caused by: javax.naming.CommunicationException: advisors.lan:389 [Root exception is java.net.ConnectException: Connection timed out: connect]
at com.sun.jndi.ldap.LdapReferralContext.<init>(LdapReferralContext.java:74)
at com.sun.jndi.ldap.LdapReferralException.getReferralContext(LdapReferralException.java:132)
at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreReferrals(LdapNamingEnumeration.java:339)
at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(LdapNamingEnumeration.java:208)
... 17 more
Caused by: java.net.ConnectException: Connection timed out: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:529)
at java.net.Socket.connect(Socket.java:478)
at java.net.Socket.<init>(Socket.java:375)
at java.net.Socket.<init>(Socket.java:189)
at com.sun.jndi.ldap.Connection.createSocket(Connection.java:352)
at com.sun.jndi.ldap.Connection.<init>(Connection.java:187)
at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:118)
at com.sun.jndi.ldap.LdapClientFactory.createPooledConnection(LdapClientFactory.java:46)
at com.sun.jndi.ldap.pool.Connections.<init>(Connections.java:97)
at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Pool.java:114)
at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(LdapPoolManager.java:310)
at com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1572)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2652)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:134)
at com.sun.jndi.url.ldap.ldapURLContextFactory.getObjectInstance(ldapURLContextFactory.java:35)
at javax.naming.spi.NamingManager.getURLObject(NamingManager.java:584)
at javax.naming.spi.NamingManager.processURL(NamingManager.java:364)
at javax.naming.spi.NamingManager.processURLAddrs(NamingManager.java:344)
at javax.naming.spi.NamingManager.getObjectInstance(NamingManager.java:316)
at com.sun.jndi.ldap.LdapReferralContext.<init>(LdapReferralContext.java:93)
... 20 more
