Jira Application Not Processing Emails

Divakar_i0i4rk

We have observed that the Jira Technet application has stopped processing incoming emails since September 2024. This issue is impacting our ability to automatically create and update tickets via email, which is critical to our workflow.

We checked the email notification logs and found the attached errors. Could these errors be caused by expired or unauthenticated connections, or is there another underlying issue?

Could you please investigate this issue and advise on the root cause and resolution? If any logs or additional information are required from our side, we are happy to provide them.

Trudy P Claspill

Hello @Divakar 

Welcome to the Atlassian community.

You need to report that issue to the administrators of your Jira Service Management instance. Here we are a community of users of our own Atlassian products. We have no access to the specific instance you use.

I suspect that the Oauth token used in the configuration has been removed from the targeted mail system, or its permissions have been reduced, or it has expired. Your Jira Administrators should try reconfiguring the email integration.

This page provides guidance:

https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/