I can't create a card from an email

Question

I have been unable to create cards from email since around 11AM Japan time. Even if I send to the previous address, I get a return message with "Subject: Delivery Status Notification (Failure)" and "Message: This message could not be delivered due to a recipient error. Please try again later." and I cannot send emails. I am also unable to send to any of the addresses I have set up until now.

木下 · Answer

Okay！thank you！

Oliver S_26yzjl · Answer

Our team has been able to identify a faulty configuration internally that was causing the errors relating to Email to Board functionality in Trello.

The faulty configuration has now been reverted and Email to Board functionality should now be working as expected.

For those that experienced Email to Board failures these emails can now be re-submitted if required to create the cards in Trello.

We apologise again for any inconvenience caused by this issue.

Oliver S_26yzjl · Answer

Hi there, welcome to the community! 😌

Sorry for the trouble here.

We are aware of some users experiencing issues where Email to Board functionality is failing with an error message similar to 'This message could not be delivered due to a recipient error. Please try again later.'

Our team is investigating with urgency and will provide an update as soon as possible.

You can subscribe and follow along for updates from our StatusPage: here: https://trello.status.atlassian.com/incidents/0bs9tk5dh7qb