c.a.b.i.s.c.s.DefaultSearchSettingsService Failed to get property PASSWOD after the upgrade

Question

FYI - We are mounting the bitbucket.properties file using configmap, which is a readable file. Is this the root cause of the issue ?

1-072310_f25b95a1-de44-4699-b0be-4f5d6e904194
2025-07-11 08:00:45,250 ERROR [spring-startup] c.a.b.i.s.c.s.DefaultSearchSettingsService Failed to get property PASSWORD from secure storage
com.atlassian.secrets.api.SecretServiceException: Cannot get secret from unknown backend: ATL_SECRET_AES_256_2025-07-11-060159_d71dd2e4-49c3-472f-8a48-5f48cbbb15e1

2025-07-11 08:00:45,111 INFO [spring-startup] c.a.s.s.DefaultSecretServiceManagement Re-loading SecretService configuration
2025-07-11 08:00:45,113 INFO [spring-startup] c.a.s.service.DefaultSecretService Re-configuring SecretService to use new default backend: ATL_SECRET_AES_256_2025-07-11-072310_f25b95a1-de44-4699-b0be-4f5d6e904194
2025-07-11 08:00:45,119 ERROR [spring-startup] c.a.b.i.s.c.s.DefaultSearchSettingsService Failed to get property PASSWORD from secure storage
com.atlassian.secrets.api.SecretServiceException: Cannot get secret from unknown backend: ATL_SECRET_AES_256_2025-07-11-060159_d71dd2e4-49c3-472f-8a48-5f48cbbb15e1
at com.atlassian.secrets.service.DefaultSecretService.get(DefaultSecretService.java:102)
at com.atlassian.stash.internal.secrets.BitbucketSecretService$1.load(BitbucketSecretService.java:57)
at com.atlassian.stash.internal.secrets.BitbucketSecretService$1.load(BitbucketSecretService.java:52)

Theodora Boudale · Answer

Hi Karthick and welcome to the community!

I don't have extensive knowledge on Bitbucket Data Center (I specialize in Bitbucket Cloud), so I would recommend creating a ticket with the support team.

You'll need the SEN of your Bitbucket instance to do that (Support Entitlement Number). If you have admin rights, you can check our documentation below on how to find the SEN number:

* https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html#HowtofindyourSupportEntitlementNumber(SEN)-Ifyou%E2%80%99reanadministratorwithproductaccess

Then, you can create a support ticket via this link: https://support.atlassian.com/contact/#/

If you have trouble finding your SEN, you can also reach out to our Customer Advocate team first, and ask for their help in locating the SEN. You can reach out this team via this link:

* https://www.atlassian.com/company/contact/purchasing-licensing#/

Kind regards,
Theodora

Valerie Knapp_dpp5c6 · Answer

Hi @Karthick Vijayakumar , welcome to the Atlassian Community and thanks for your post. I am going to escalate this to Atlassian because I think, being a specific set of circumstances, they are in a better position to be able to assist you.

Someone will write to you here.

Best wishes