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After importing XML data into Jira Server 10.3.7, We unable to log in using Admin account.

Diego Cañete

Atlassian Jira 10.3.7

After installing the new version of JIra server and perform the import process using a .csv, we were already logged in the instance and had risen correctly, so from the administration option we tried to update the data with a new version from the production server using a . csv file, when the process was finished we could not login with our eucnetas nor with the admin user, we have tried the emergency recovery process and it does not take the password that we set, please can you help us?

Thank you.

Diego Cañete.

Accepted answers

All comments

Marc -Devoteam-

HI @Diego Cañete

Did you perform the actions as stated in thsi KB article, restore-passwords-to-recover-admin-user-rights-in-jira-server-and-data-center

Diego Cañete

Hi Marc, yeap, it´s not work!!!!

Marc -Devoteam-

Hi @Diego Cañete

I have tried this multiple time and it has worked from me.

This is the only option.

Otherwise reach out to Atlassian Support

Diego Cañete

The Jira instance was working, I just tried to load a catulized version of the data with a simple import using “.CSV”, after finishing and restarting the service, I was never able to log in again, I already tried several solutions:

Recover password.
Disable Pluggins.
Copy the directory configuration from the main server to the new instance.

I don't know what to try anymore.

Diego Cañete

reply more clear:
The Jira instance was working, I just tried to load an updated version of the data with a simple import using “.CSV”, after finishing and restarting the service, I could not get it anymore, I already tried several solutions: