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Deactivating Atlassian Intelligence doesn't actually deactivate it?

Mikk Noorkoiv_8fpel2

Why isn't the Atlassian Intelligence actually deactivated when I disable it from "Trello > Workspace Settings > Atlassian Intelligence > Disable". When I am creating a ticket from Slack workflow, I can still see the AI version in Trello, and everything is changed.
Do you understand the core logic failure when you have a button to disable the "AI" but it is not actually turned off?
Is there a different setting somewhere which overrides the default setting?

Accepted answers

Beth French

Hi @Mikk Noorkoiv

I'm a Trello Product Manager and can answer questions on AI settings.

Can I assume you are sending the Slack message to the Inbox and not to a board? Correct, me I'm wrong on that.

The AI setting in Workspace control how AI is used or not used within boards in that workspace. The Inbox exists outside of any workspace and is attached to your account. There is a separate AI setting toggle within the Inbox settings.

Screenshot 2025-07-03 at 10.46.34 AM.png

Screenshot 2025-07-03 at 10.46.40 AM.png

This AI toggle will cover any method of sending cards to an Inbox: Slack, email, MSTeams and any we add in the future.

Please let me know if changing this toggle removes AI from the Slack messages creating cards.

Cheers,
Beth

All comments

Nikola Perisic

Welcome @Mikk Noorkoiv

Trello and Bitbucket are the separate products from Jira, Confluence, JSM, etc. To disable AI for the Trello:

Only Workspace admins will be able to change these settings.

Open your Premium Workspace.
Go to your Workspace settings.
Under Atlassian Intelligence, use the toggle to activate or deactivate Atlassian Intelligence.

Mikk Noorkoiv_8fpel2

I am a Workspace admin.
I have opened the Workspace settings and deactivated it.

I am still able to use "AI" and it still automatically changes the wording.
You can provide me with some screenshots, if you think I am in the wrong settings section and disabling the wrong Atlassian Intelligence. It would be much appreciated

Nikola Perisic

Other than that I don't know why are you still seeing it. If you have followed the process,it's not a problem.

Mikk Noorkoiv_8fpel2

I have just a question for you since I am new here and you have the tag of "community champion." Do Trello/Atlassian support personnel also reply here, or is there a way to reach them? This issue is quite time-critical since it is a security risk for us.

Beth French

Screenshot 2025-07-03 at 10.46.40 AM.png

Mikk Noorkoiv_8fpel2

Well, we used to have a perfect workflow, where you could send messages from Slack to a Trello board, choose the board and list, and edit the message if needed, but it all blew up with the new design. Now everything is sent to the inbox. To summarise the new design, we are looking for another solution. Still don't understand what was fixed or how it improved our product usage- just more clicks to do the same tasks, and the new card design is just crazy. That's just my 2 cents on the upgrade.
You are correct, this toggle was turned on. Thank you!
Does this also mean that each user has to turn it off separately, since the overall setting, doesn't override it?

Beth French

You can still change the Trello Slack App settings to send to any board (skip the inbox).

In the list of 3rd party apps in the Slack left hand navigation panel, select Trello.
On the Home tab, there are settings, one is the "Skip card customization" toggle. When it is set to "Skip", the card automatically goes to the Inbox. If you toggle it to "Allow card customization", you will see the menu you are used to seeing when sending a card to a Trello board from Slack.

Screenshot 2025-07-07 at 8.39.55 AM.png

When you click on "Create card from message", you can then turn off sending it to Inbox and choose the location and add any extra details to the cards and description.

The app will remember your choice for the next time you want to send a Slack message to the board.

Screenshot 2025-07-07 at 8.44.57 AM.png Thank you for the feedback on the extra clicks. The new Inbox feature represents our pivot to being able to use Trello for personal task management. The Inbox exists outside of boards and is meant to quickly capture tasks from anywhere, Slack but also MS Teams, Email and we're working on other methods. For myself, I send most of my slack messages to the Inbox as a way to not lose work. I sort and organize it later and move them to boards for tracking. Because of this pivot to using Trello for personal task tracking, we did make choices about sending to Inbox being the default but I hear you and have sent your feedback to the PM responsible for these integrations.

And yes, each user has to turn off AI if sending the message to the Inbox. If you send slack-to-board, AI isn't applied.

- beth

Mikk Noorkoiv_8fpel2

Just a small feedback- no the choice whether to send it to the inbox or not is not saved properly. Every time when creating a card, I still need to untick the "Send it to inbox" before I can actually choose the location and edit the text.

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