nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

gliffy image page link not working

SONIA MAWANDIA

I have a create a flowchart using gliffy image. I want to add links at each step which should lead to a different section in the page. I have tried it earlier on a dummy page and it worked with heading as well as anchor link.

It works when I am edit mode and I click on go to link button.

In my final page, same is not working. I have tried multiple ways, but still no use.

Accepted answers

Justine MacLean - Gliffy Solutions

Hi @SONIA MAWANDIA

I am a Solution Engineer here at Gliffy, and it looks like @Valerie Knapp already has given you some great pointer between identifying the how-to article of what you are trying to accomplish as well as suggesting that you open a case with our wonderful tech support team.

Have you already emailed us at support@gliffy.com? If so, you might have gotten a response since they are pretty quick, but please let me know if you have not heard anything by EOD 7/3/25, and I would be happy to check into the case for you.

The links you provided are not accessible to me to help troubleshoot, but I could also work with you to see you replicate your steps in real-time because there could be something up with the headings on your final page for example that is causing the link to break versus work like on your dummy page.

Happy to help where I can and thank you for being a Gliffy customer!

All comments

Valerie Knapp_dpp5c6

Hi @SONIA MAWANDIA , welcome to the Atlassian Community and thanks for your question.

Is this what you are trying to do? https://help.gliffy.com/confluence/Content/GliffyCommon/Linking-shapes.htm?Highlight=page%20links

Generally, for this kind of query / topic, I always recommend to check the product documentation, as the vendors the experts in how to achieve this kind of thing - https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support .

Please share your feedback if this helped you or not.

Best wishes

SONIA MAWANDIA

yes. I have followed the same steps. yet its working in one page and doesn't work in another page.

Valerie Knapp_dpp5c6

Hi @SONIA MAWANDIA , thanks for your feedback. Also here, Gliffy being a paid app, I would open a ticket to the vendor to ask for help.

https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support

Especially, like you say, if it works on some pages and not others, the vendor is really best placed to help / advise.

Best wishes

SONIA MAWANDIA

Thanks so much. Will I get to know when they respond?

Justine MacLean - Gliffy Solutions

Hi @SONIA MAWANDIA

Happy to help where I can and thank you for being a Gliffy customer!

SONIA MAWANDIA

Hi Justin, thanks so much for reverting.

All the links are dummy and indicative of the issue as actual links cannot be shared.

At the moment I cannot show the issue in real time. However, as you mentioned "something up with the headings on your final page for example that is causing the link to break versus work like on your dummy page." is most likely the case.

Is there any troubleshooting steps to confirm on this ?

Also if that the issue, what is the resolution for it?

Valerie Knapp_dpp5c6

Hi @SONIA MAWANDIA , as @Justine MacLean - Gliffy Solutions , the best thing is for you to email Gliffy and open a ticket so they can help you resolve this issue.

Best wishes

Justine MacLean - Gliffy Solutions

Hi @SONIA MAWANDIA

I would definitely suggest emailing our support team (support@gliffy.com) if you have not done so yet. The troubleshooting steps would be to check the headers on the page and reselect the headings you want to use.

However, without seeing the actual issue it could be anything, and our tech team could pinpoint it more easily if you are able to send them a screen recording or at least screenshots.

Thank you!

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