Trello/Atlassian not working with VPN starting from today

Question

Hello,

Today, I had the nasty surprise that Trello and Atlassian stopped working with my VPN. I registered for a paid subscription, but that didn't help. Also, I am unable to raise a ticket or contact a human being. Customer service is absolutely terrible.

I would like to know why Atlassian started blocking my VPN and whether this is a mistake or a policy they intend to continue using. Because if it is I will start looking for alternatives.

Many thanks for your help!

Augusto Lisboa · Answer

Hi, Bob! Thank you for the update.

I've closed the ticket, but don't hesitate to reopen it if the issue occurs again.

Bob the Builder_6rfmlz · Answer

Hi Augusto,

The day after I subscribed I was able to raise a ticket, so I did it. But after a couple of days, things started working again as usual...

You can close the ticket you opened for me.

Thanks anyway!

Fabrice

Augusto Lisboa · Answer

Hi, Bob!

I'm sorry to hear that you're having issues using Trello. Since we'll need to investigate it further, I've gone ahead and opened a Support Ticket for you. You should receive it in your email.