Content indexing and search issues are affecting users but not administrators

Question

I host a Confluence Data Centre 9.5 clustered instance. I am having this incredibly weird issue where all normal users will have trouble with the following, but the site administrators don’t:

* Searching for specific content – can’t find pages in search that they definitely have access to.
* Copying pages - because they can’t search/find target space or page to move it to despite having access to the target space/page.
* Content by label macros show as blank despite being correctly configured
* Page properties macro are blank despite being correctly configured.

The problems are not being encountered at all by the confluence/site administrators. I tried removing myself from the admin group and then I encountered those same issues.

I have already done a full site content index rebuild and it said it was successful/there were no errors but the problems are still there. I cannot see this being a permissions issue either, I've double checked all permissions, users are having issues finding content they have access to.

Anyone have any idea what’s going on here or what we could attempt to fix it?

Grayson Horne · Answer

Still have this issue.

* Users are using the same browsers - Edge in this case.
* We have a number of marketplace apps installed, but we have tested it with them all disabled and the issue persists.
* Didn't make any changes we can think of that may have caused this.
* Yes we've checked logs, couldn't find anything.

ErikJust · Answer

I ran into similar issues and found that reindexing manually helped temporarily, but they kept coming back. What worked for us in the long run was switching to Speedy Index for better indexing performance, it’s been faster and more reliable than the default process. Might be worth checking out if you're still stuck.

Tinker Fadoua · Answer

Welcome to the Atlassian Community @Grayson Horne !

Below are my troubleshooting questions:

* Are the users using different browsers? What I mean: are you experiencing this same issue on different browsers?
* Did you install a Marketplace App recently? 
* Is this an issue that just started? If yes what change did you make that could have trigger it?
* Did you check the application logs?

Best,

Fadoua