Paid workspace working fine and out of nowhere it stopped working and is asking me to pay again

maribel martinez abaroa

I paid 540 Dollars for 9 users for a a Trello Standard Year subscription on March 3th, 2025.

 

It stopped working today June 25th, 2025. It removed me of my premium plan and now my whole team is a free member. I can't contact support because I am not premium (Ridiculous). 

 

How is it possible? They are telling me to pay again!! 540 Dollars!!! What?

 

How can I solve this?

Gaurav Kataria

We will escalate this to our support team. They will reach out to you.