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Not receiving email notifications from Jira.

Hi ,

I recently realized that I had unsubscribed from emails sent by "jira_confluence_support@shopee.com", which seems to have stopped all Jira-related email notifications (e.g., issue updates, new assignments, status changes).

I've double-checked my personal Jira settings and confirmed that email notifications are enabled, but I'm still not receiving any emails. Could you please help re-subscribe my email address on the Jira side or re-add me to the notification list for that sender?

Let me know if you need any further details from my side. Really appreciate your help!

Best regards,

Accepted answers

Mohanraj Thangamuthu

Hello, Good day. Please review this page and check if your email has been added to suppression list. https://support.atlassian.com/jira/kb/unsuppress-email-address-in-jira-cloud-software-or-work-management-projects/

All comments

Mohanraj Thangamuthu

Hello, Good day. Please review this page and check if your email has been added to suppression list. https://support.atlassian.com/jira/kb/unsuppress-email-address-in-jira-cloud-software-or-work-management-projects/

I was wondering if there might be a way to proceed directly, as my administrator is currently tied up with other matters."

Mohanraj Thangamuthu

Please share your email domain (not the email). Will check from my end. Thanks

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