ira project was canceled due to subscription payment

suanghong

My Jira project was canceled due to subscription payment. However, I initially created it with a free plan, and I don't know why it switched to a subscription. anyone please help me how revert it to the free plan?
And for your information, I have already checked the number of users, it's only 8.

Deivid Araujo

Hi suanghong. Welcome to the Atlassian Community!

 

To retrieve access in your envirorment, you'll have to open support ticket in this link:

https://www.atlassian.com/company/contact/purchasing-licensing#/

And follow the steps below:

 

 

Put the site url in the "Provide the related URL, SEN, EN or invoice number" field

In the "Your Question" field, put something like " I would like to downgrade Jira, Jira Service Management and Confluence licences for the https://mysite.atlassian.net/ site to a free plan."