Can we get the all attachments by using CSV Import?

Question

I am trying to do CSV export of all fields from Jira Server/DC instance of Jira and will import to cloud instance of Jira but not getting attachments, so is there any specific process/procedure to get the all the attachments with CSV import?

Please provide any suggestions on this.

Regards,

Ramakrishna

Priyanka Khare · Answer

Attachments cannot be migrated via CSV import. Use the Jira Cloud Migration Assistant for seamless migration, or manually download attachments from JIRA_HOME/data/attachments and re-upload them after the import. The REST API or Full Project Export/Import can also be used. JCMA is the easiest and most reliable method.

Walter Buggenhout · Answer

Hi @Ram Raj,

this troubleshooting article focuses specifically on importing attachments through csv into Jira cloud. The article also references to a knowledge base article and the overall procedure to run a proper csv import.

If you intend to import data once from server/DC into cloud, it might be a better option to use the Jira Cloud Migration Assistant instead.

Hope this helps!