don't need the confirm for pickup

Patrick Campion_ivfswq

Hi everyone,

 

is there any possibility to remove this function?

Our user don't like that they must confirm the pickup.

Thanks

Best Regards

 

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When a user picks up the call, Opsgenie prompts them with a message to confirm the pickup. This is done in order to prevent voice-machines from picking up incoming calls. After the user presses a number, Opsgenie connects the call and also acknowledges the alert on behalf of the user that answers the call.

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Mubeen Mohammed

Hello @Patrick Campion 

Thank you for reaching out to the Atlassian Community!

Currently, it is not possible to disable this function, as it is designed to prevent voice-machines from inadvertently acknowledging alerts. However, we understand that this may not be ideal for all users, and I want to assure you that we are actively looking into this matter.

We have an open feature request with our engineering team to address this concern. You can view and track the progress of this request on our public issue tracker: OPSGENIE-196. We encourage you to vote, comment, and follow the feature request to receive updates.

We appreciate your understanding!

Regards

Mubeen Mohammed

Cloud Support Engineer