How to tell JIRA to delete mail from inbox?

Serge5

Hello all,

We have configured incoming mail server (pop) for mail handlers.
This works, it picks up the mail, and it creates an issue as expected. But during the next run, the issue will be created for a second time (and 3rd, and 4th also). We are using Yandex Mail, so our mail is hosted by Yandex.

So, how can I set up JIRA to delete emails from inbox?

Many thanks.

Pedro Souza

Hello Serge,

 

By default, JIRA will attempt to delete the message if it was successfully processed through the mail handler as per of:  https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

 Note — how JIRA handles messages on a mail server/service:

• For mail accounts, JIRA scans email messages received by your mail account's 'Inbox' folder. However, for IMAP mail servers, you can specify a different folder within your mail account.
• If JIRA successfully processes a message, JIRA deletes the message from your mail account (on a POP or IMAP mail server) or file system (i.e. for file system messages).
• If JIRA does not successfully process a message, the message will remain either in your mail account or on the file system.

So if the messages are still in the Mailbox, probably are not being completely processed, or there is some settings in your mail box preventing the POP/IMAP client to delete the message.

Try to use a mailbox from a different mail server, use GMAIL for example, and check the IMAP/POP settings as below:

Screen Shot 2014-09-25 at 3.11.13 PM.png

 

This settings above may prevent JIRA to delete the message, check if your mail provider has something similar.

 

Best regards,

Pedro Souza.

Screen Shot 2014-09-25 at 3.11.13 PM.png