Changing Reporter: New Reporter should be set as watcher automatical

Question

Hi,

i have a question regarding the "auto-watcher" automatism in jira.

Normally an reporter is set to the issue´s watcher list automatically.

But we have the problem that someone of our customers creates an issue. After this we change this issue adapting the reporter to a shared account.

Behind this shared account is a mail distributor that sends all changes to the issue to a specified set of receivers.

The problem: after changing the reporter, this new reporter isn´t automatic set to the watchers list.

Do you know a solution for this?

Michael Henninghaus · Answer

Yes, you are right, but i don´t want to create a special notification scheme for this project.

If i add the reporter in the notification scheme to all event where the watcher is enabled, what will happen with projects where the reporter won´t be changed, where he is automatically set to a watcher. Will he receive every mail twice? Cause he is in the role reporter and in the role watcher?

unknown · Answer

In addition to what Joe said, login with this "shared account" in JIRA and Update its profile (Preferences) to enable "Autowatch".

Joe Pitt · Answer

In the notification scheme you can set reporter to receive the same notifications as watchers.