Automation rule not working for updating the parent link for existing issues

Question

Hi,

I am trying to update the parent link field for existing issues.

Parent link -custom field ID- customfield_21301

Automation rule:

When scheduled trigger:

issuetype in ("Portfolio Epic", Feature) AND issuelinktype =supports AND (resolution = Unresolved OR (resolution IS NOT EMPTY AND resolved >= -52w))and "parent link" is empty.

Then Edit Issue:

customfield_21301={{destinationIssue.key}}

Please help.Iam able to see success and edited successfully in Audit log.

But Actually Parent link is not getting updated

Bill Sheboy · Answer

The smart value {{destinationIssue}} only works when the trigger is one of the link-related ones, not for other triggers.

Instead you would need to:

* Use something like Lookup Issues to first find the Portfolio Epic, and then use that information to identify what is needed, or
* Access via the issuelinks smart value and filter to get the correct one.

I recommend trying the first one.

Sowjanya Bandaru · Answer

We are trying to configure an Automation Rule for the child issue with the parent link.

Our Aim is to run for already linked issues.(old issues)

Parent Issue: Portfolio epic

Child Issue: Feature

For eg: Feature is linked to Portfolio epic through "supports "link.

Feature should be updated with Portfolio epic Key as a  Parent in the Parent link field.

Sowjanya Bandaru · Answer

My scope is for complete instance.Should run as Global Rule.

Action log shows success and edit issues are successfully edited but actually its not updating.

I guess edit issue code is incorrect.Can some one help me on this.

Thanks!