Sign in verification codes are never delivered

Question

Hi, Atlassian team.

It would be greatly appreciated if you could help me sign in.

I've read all the FAQs and tried to get the verification code email for re-signing in.

But I never received the notification email. I checked my email settings with our company's IT team, and they were unable to find any spamming or blocking issues with my email.

The funny thing is, I received the password reset email today, but not the verification code email that I tried on the same day (6/9).

Please help me find the way to sign in.

John Funk · Answer

Hi @한진영  - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian to see if your email address is on the Suppression List.

https://support.atlassian.com/contact/#/

한진영 · Answer

One thing to note is that this is not the account I'm mentioning above.

If you need the account information that I referred to above, please let me know.