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automation add filed value

Hi All

We have been trying to use automaion add field value to comment recently.

At first, "{{issue.filedname}}" could be displayed normally. However, after we translated this custom field, using the following methods failed to obtain the corresponding value:

{{issue.filedname}}

{{issue.customfieId_xxx}}

I attempted to use the {issue+field name} format, but I couldn't retrieve the corresponding value, no matter which environment's field name I used.

Accepted answers

We have finally decided to unify the field names and no longer perform translation.

Thanks everyone help

All comments

What type of field is the custom field? And do you have a snippet of where it's used in your automation?

Thanks,

Aaron.

hi @Aaron Williams

thank you for you reply

it is a text field，my automation just like this：

product:

{{issue.product}}

Piyush Annadate _ACE Pune_

Try {{issue.field name.value}}

hi @Piyush Annadate _ACE Pune_

I have tried this way

Before the translation field,

{{issue.product}} {{issue.product.value.value}} {{issue.customfieId_14001}} {{issue.customfieId_14001.value}}

All these methods can obtain the corresponding values.

When I translated "product", the above methods were unable to obtain the corresponding value and it was displayed as empty.

For a question like this, context is important for the community to help. Please post the following:

what version of Jira are you using: Cloud, Server, or Data Center
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Until we see those...

Smart values are name, spacing, and case-sensitive...and frequently do not match the field's displayed name on the Jira pages. When an incorrect smart value is used, that returns a null value.

To learn the smart value (or custom field ID), field structure, and if it is supported by automation rules, please use this how-to article:

https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html

Kind regards,
Bill

Hi @Bill Sheboy

thank you for your reply

we are use jira server, server version :8.13.3

our automation like this:

Thanks for that information, and...

Please post an image of the audit log details showing the rule execution. That will confirm which rule steps processed and if there were any errors.

Did you try the how-to article to confirm your smart values / custom field ID's are correct?

Piyush Annadate _ACE Pune_

What type of field 'Product' is?

hi @Piyush Annadate _ACE Pune_

it's a test filed, product is a text filed

hi @Bill Sheboy

sorry,the log did not show any errors. As I mentioned, when I did not translate this field, I was able to obtain the corresponding value using any method.

We have finally decided to unify the field names and no longer perform translation.

Thanks everyone help

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