When connecting my gmail and outlook calendars to planyway, I can see the gmail but not the outlook, despite reconnecting with the password.Do you know why ?
Hi,
If your Gmail calendar is showing in Planyway but your Outlook calendar isn't, even after reconnecting, here are a few things you can try:
Check PermissionsWhen you connect your Outlook account, make sure you give Planyway full access to your calendar. Try disconnecting and reconnecting again, and watch the permission steps carefully.
Outlook Account TypeIf you're using a work or school Outlook account, it might have some restrictions. Sometimes an admin has to allow access to external apps like Planyway.
Check if the Calendar is ActiveGo to your Outlook calendar and make sure the calendar you want to sync:
Is visible and not hidden
Has events in it
Belongs to your account (not just shared)
Refresh Planyway SettingsIn Planyway, go to settings and try refreshing or reloading the Outlook calendar connection.
Other Tips
Try using Planyway in a different browser or incognito mode
Double-check you’re signed into the correct Outlook account
Make sure your Outlook calendar is not empty
If none of this helps, the issue might be on Planyway’s side, and you can reach out to their support team.
How can I check the permissions in outlook ?
To check calendar permissions in Outlook:
On Outlook Web:
Go to your Calendar.
Right-click on your calendar name.
Click "Sharing and permissions" to see who has access.
On Outlook App:
Open Calendar view.
Right-click your calendar.
Click "Properties" or "Sharing Permissions" to view access levels.
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