Request to Restore Deleted Organization – dd-projects

Question

Dear Atlassian Support Team,

I recently received a notification that our organization, dd-projects, has been deleted due to inactivity. We would like to request a restoration of this organization, as we intend to resume its use.

Organization Name: dd-projects
Organization ID: 7a32aab3-f2db-4859-a435-1fbfff5400bd
Reason for Request: We were not aware that the organization would be automatically deleted due to inactivity. We now plan to actively use it and would appreciate the opportunity to recover it.

Please let us know if any additional information is required from our side.

Thank you for your support.

Vishalakshi Narayana Swamy · Answer

Hi @Bhaskar Dhote

Welcome to Atlassian community!

I see that the org ID mentioned dosen't show any results from our end, However I went ahead and checked for the sites associated with your account and noticed the site dd-projects.atlassian.net was associated with your account.

Upon checking the details i see that the site is currently in deleted status and was deactivated on 18 Aug 2020.

As per our data storage FAQ, https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/ for free site's we retain data for 15 days post deactivation and since its a few years already now, unfortunately it is not possible to recover the data as it is permanently deleted.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

Akhand Pratap Singh_z78moi · Answer

Requested Atlassian Team, meanwhile can you check and try to contact billing teams directly from https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Referred: https://community.atlassian.com/forums/Jira-questions/Reactivate-Deleted-Organization-Inactivity/qaq-p/3022098

Bhaskar Dhote_3uov3o · Answer

I am not able to submit ticket its only giving the option to send message in community