IP has been blocked for Trello

Question

Hello,

I was trying something with a scraper for school and used the Trello API to check a lot of boards (like thousends of request) but now i cant get into trello anymore.

It has been 2 days and the trello site still shows a 404 error, even when I switch from browser or go incognito. When trying on other devices i get the same error except when using a different IP. Like using 5G with my phone works fine but with Wifi it gives the 404 error.

How do i fix this? Cause everyone here cannot use Trello anymore which is causing some small issues.

Greetings,
Lucas C

Traffic Stuck · Answer

I think the IP got temporarily blocked/rate-limited. As Trello works immediately over 5G but not through your Wi-Fi, changing browsers or clearing cache won’t really help. Stop the scraper/API requests for now and check whether the public IP has changed after restarting the router. If the same IP is still blocked, you’ll probably need to wait for the block to expire or contact Trello/Atlassian support and explain what happened. Also, make sure the scraper uses the API within its rate limits so it doesn’t happen again.

Luciana Munhoz · Answer

Hi Lucas, welcome to Trello community.

It seems that it's something on your school network, as you were able to access Trello through 5G.

Please check this article about troubleshooting Trello: https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/

I'd also recommend contacting your school IT department to see if there's something on their network preventing from accessing Trello. This article can be helpful for them: https://support.atlassian.com/trello/docs/configuring-your-firewall-for-trello/

Hope that helps!

C_ta2v5e · Answer

It is still not fixed. What can I do?
I really need acces on this IP cause I use the boards for school.