How do I add a watcher to a newly created issue with Jira automation?

YoonSeok Han

I'm running two projects in Jira, and I have administrator permissions on both projects (let's call them A and B, respectively).
I've configured an automation so that when an issue is created in project A, the same issue is created in project B and a specific person is added to the watcher.
To summarise, I tried two different approaches, both of which failed. The automation configuration I tried is as follows

 

[case1]

When: Issue created

Then : Create a new Task in projectB

And : Add watchers (someone)

And : Send email

[case2]

When: Issue created

Then : Create a new Task in projectB

For Most recently created issue

    Then : add watchers (someone)

And : Send email

 

How can I register as a watcher on an issue in my newly created B project?

Trudy P Claspill

Hello @YoonSeok Han 

Welcome to the Atlassian community.

To edit an issue in another project you must create a rule where the Rule Scope is set to Multiple Projects, and you specify both project A and project B as in the scope. Multiple-project scoped rules can be created only by Jira Administrators.

If you have only Project Administration access then you can create a rule that can edit/change issues only in one project. The exception to that is that you can use the Create Issue and Clone Issue actions to create issues in other projects than the one project in your rule scope. You cannot use an Edit Issue action on an issue in another project in a rule that is scoped to a single project.

Have you tried setting the Watchers field within the Create Issue action? I'm not sure if that will work, but since you can set fields in the new issue in the destination project through the Create Issue action, you might give that a try.