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JMWE not working since 2 weeks ago, is there any new updates

SUVARNA Dixit_uvovr9

"JMWE has been installed on our instance for many years (was there a subset of free functionality that is now not available?). This week some functionality that has always worked stopped working and returns the "you do not have a valid, active license. Post-functions will not run" error.

Since this add-on has been in place for many years, the concern we have if the licensing has changed to no longer offer free functionality, is how many existing workflows could now be broken? How can we identify everywhere a JMWE functionality is configured so we can review/fix them to no longer user JMWE or can try to justify funding to purchase full functionality going forward? Was there an official change on the licensing? If not, how was JMWE working for us for years as a free add-on but now is returning the error about no license?"

Comments

Paweł Mazur_9d3pfv

Hi Suvarna,

I’m Paweł, a Customer Success Manager here at Appfire, the team behind JMWE.

Thanks for reaching out! From what we can see, JMWE doesn’t currently offer a subset of free features. Since you mentioned the add-on has been in place for many years, there might be a unique situation at play.

To help us get to the bottom of it, could you please reach out to our support team with a few more details?

Submit a support request

It would be super helpful if you could include:

Whether you’re on a Data Center or the Cloud
Which version are you using
Whether your license was issued for an open-source project or another special reason

You can also check out our latest release notes here, though no major changes were introduced recently. Our support team is best equipped to handle this kind of deep dive and will likely resolve things faster than we could through public forums. We’re here to make sure everything’s running smoothly for you!

Looking forward to getting this resolved together.

Cheers,

Paweł Mazur

Customer Success Manager, Appfire

Mathew Lederman

@SUVARNA Dixit you might get a better response by contacting the vendor directly.

Within the plugin configuration, the JMWE Workflow Extensions page shows every workflow that has transitions using JMWE and provides you with some additional information. If your plug-in is no longer licensed you may have to start a trial (or request a trial license from the vendor) to capture this data.

According to their pricing page the plug-in is still free for <10 users in the Cloud environment, but there is a cost for anything over 10 users in Cloud or any number of users in Datacenter.

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