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Automation: Pull data from linked issues back to the idea

Gavin Steele_3lp75h

There are a number of fields on the Jira work ticket that is created from the idea, that I would like to auto update back on the idea.

For example a common workflow is to create an idea, review, prioritize and then generate a jira work item which is then groomed.

It would be great, once groomed to pull in the story points back into the idea.

And once the jira work item is added to a sprint, pull that sprint name/number back into the idea.

The PMs use the JPD boards to track work from idea through to delivery, not just at the start of the work flow.

Accepted answers

Hermance NDounga

Hey Gavin,

In the "Global automations templates", in the Product Discovery section, there is one named "When a delivery ticket is done → mark idea as done".

reuse this one as the base, and then just add the fieldsyou want to copy over. i just tested with copying the story points and it's working.

Screenshot 2025-05-23 at 11.59.30.png

Best Regards,
Hermance
Sr. Product Manager @ Jira Product Discovery

All comments

Bill Sheboy

Hi @Gavin Steele

What have you tried thus far to meet this need?

If you have a rule that is not working as expected, please provide the following for context:

what is the type of your software project with the work items linked to the JPD Idea: company-managed or team-managed?
how many work items are linked to the Idea: one-and-only-one, or many?
an image of your complete automation rule (in one image file for continuity)
an image of the audit log details showing the rule execution
describe what is not working as expected, and why you believe that to be the case

If you have not started a rule yet, I recommend trying to do so. Successfully using automation rules requires learning and experimentation. To get you started:

You likely will need multiple rules, triggered on the different field changes you want to synch to the Idea. And that is just the basic case; if you also want to handle unlinking work items or deleting work items, that will take more rules.
The rules will need to be multiple-project (or global) in scope, and so your Jira Site Admin will need to help set that
The general outline of the rules could be:
- trigger: field changes for <X>
- condition: project is your software project
- branch: to linked issues for the specific type and in the JPD project
  - action: edit the work item's field(s) using the trigger issue as a source

That will work for one work item updating one field. When multiple work items are involved, such as summing the story points to the Idea, a Lookup Issues action with JQL will be needed also.

Kind regards,
Bill

daniel_jones_58rpy9

@Gavin Steele - The feature you suggest would be helpful for my use case too.

Hermance NDounga

Hey Gavin,

In the "Global automations templates", in the Product Discovery section, there is one named "When a delivery ticket is done → mark idea as done".

reuse this one as the base, and then just add the fieldsyou want to copy over. i just tested with copying the story points and it's working.

Screenshot 2025-05-23 at 11.59.30.png

Best Regards,
Hermance
Sr. Product Manager @ Jira Product Discovery

Gavin Steele_3lp75h

Thanks for your well thought out response. Sorry as with many things, having the time to really dig in and try configuring this is hard to find.

I will review my previous attempts and try some new ones and come back with more details.

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