Problems with Trello notifications

marcusovieira

I need help identifying errors in the functioning of my Trello account, as I am not receiving notifications in my email, and I am not receiving them on my cell phone.

I have activated all notifications on my iPhone 12 and also on my computer, but I still do not receive notifications.

Renato Fagaraz

Hi there!

There are three common situations that arise with notifications:

• You’re not getting notified of actions you expect would trigger a notification -Right now, Trello will notify you of actions that happen for a card you are assigned to or are Watching. This means that your icon or Watching ‘eye’ icon is on the card. See also https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/
• Trello is sending you emails, but you’re not getting them - You can test whether email notifications are going out correctly with this link: https://trello.com/test_notifications. If that’s working, Trello is able to contact you via email. Still not receiving emails? In some instances, Trello emails get marked as Spam or Junk and end up in your Spam or Junk folder. Marking the emails as not Spam or Junk should help.
• You’re not getting email notifications in a timely fashion - By default, Trello is set to email you periodically with notifications you haven’t dismissed in the web interface. To receive instant email notifications, go to https://trello.com/your/account, scroll down to “Change notification email frequency”, and select “Instantly”.

If you’re running into another issue, could you take a screenshot of what you expect to see a notification for, so I can take a closer look?