JIRA startup failed, JIRA has been locked.

Ken Stewart

After our tech created a new first service desk to view as a customer (ANON). Jira crashed and will not start. I checked for a lock file with no success. I am unable to get Jira to start and the service stops.

I have tried restarting Jira, the jira service, stop and start from prog directory, shutdown and startup bundled jre (Error below extracted from doss box), Restarted the server.

I do not know how to do a clean restart or anything for JIRA. Jira has been running for over a year on windows server 2008 r2. I have recently added Agile and service desk. This is why he was creating a new test service desk.

This error is in the jre startup

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JIRA startup failed, JIRA has been locked.

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Jan 30, 2014 12:12:57 PM org.apache.catalina.valves.AccessLogValve open

SEVERE: Failed to open access log file [C:\Program Files\Atlassian\JIRA\logs\acc

ess_log.2014-01-30]

java.io.FileNotFoundException: C:\Program Files\Atlassian\JIRA\logs\access_log.2

014-01-30 (Access is denied)

Ken Stewart

It looks like it was the memory issue after all. I opened up the permisions on the Jira directories, searched for lock files, I always have show hidden and system files on my servers.

I increased the Maximum memory limit for the JRE which did not fix it, i restarted the server no change, increased the Minimum memory alocation and got furthur. I now had the lock issue, I shut down the service and removed the lock file then restarted using the jre start batch file.

All working now...sorry I do not know what exactly fixed it or the minimum combination.

I hope that this helps someone else.