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Can't create EMail-Channel

Stark Jürgen

We want to use a EMail-Channel by using an IMAP-Mail; I know the user and password, but I can't create the Email-Channel because I get the following errormessage: "AUTHENTICATE failure, cannot convert mailbox: You are not authorized to perform that operation".

What could be the reason?

Accepted answers

Benjamin_tmh9yg

Hi @Stark Jürgen

Welcome. It could be just that is that the user may have limited permission or something definitely wrong with he authentication to the IMAP mail server. This message is coming from your IMAP server.

Try running through the documented steps to see if here is a mistep:

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

Also, in the documentation, it provides a link to common errors and troubleshooting tips in case you run into any other issue.

All comments

Benjamin_tmh9yg

Hi @Stark Jürgen

Welcome. It could be just that is that the user may have limited permission or something definitely wrong with he authentication to the IMAP mail server. This message is coming from your IMAP server.

Try running through the documented steps to see if here is a mistep:

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

Also, in the documentation, it provides a link to common errors and troubleshooting tips in case you run into any other issue.

Stark Jürgen

Thank you, the email-Channel is now working

Benjamin_tmh9yg

Excellent. Most welcome. Thanks for the update @Stark Jürgen .

Please add any additional info here that may help others in your experience. It goes a long way whenever anyone are searching similar issues on the community.

Stark Jürgen

The configuration of the IMAP-Server was incorrect

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